Conditions of Travel                         

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Updated: 22/12/2015

 

Hotham Valley Tourist Railway

 

 Conditions of Booking and Travel

 

Sales/Booking Conditions

 

BOOKING: Full payment is required to make a booking.

No seats can be held on deposit or without full payment.

CANCELLATIONS & REFUNDS: Up to 30 days prior to departure, a cancellation fee of 10% applies. There are No cancellation refunds within 30 days of departure.

Additionally, failure to board - NO REFUND.

TRANSFERS: Booking transfers are conducted on the basis of cancellation of booked tour followed by a new booking. The Cancellation and Booking conditions apply.

MOBILITY:   Passengers with disabilities, special needs or restricted mobility are welcome to travel with Hotham Valley Railway provided that where necessary they have a person capable of providing any assistance they may require, accompany them. It is important that persons, to whom this may be relevant, enquire and make themselves aware of potential areas of difficulty prior to booking.  Please note that all of our train journeys involve the use of steps to board and alight from the carriages.

Conditions of Travel

LIQUOR: As the train is licensed, liquor purchased on the train must be consumed on the train and no liquor is to be brought onto the train for on board consumption.

SMOKING: Smoking on trains is not permitted under Health Regulations.

PASSENGER CONDUCT: Anti-social conduct will not be tolerated and may result in the offender being removed from the train. Passengers are required to comply with any request from the train staff relative to train management.

CHILDREN: Children must be accompanied by an Adult. Parents, Adults accompanying children & other Carers are reminded of their responsibility and need to adequately supervise & control those in their care.

REFUNDS: (See Sales/Booking Conditions)  Failure to board - NO REFUND.

DANGEROUS GOODS: Carriage of dangerous goods on passenger trains is prohibited.

Hotham Valley Tourist Railway makes every endeavour in the planning of services to ensure that schedules and locomotive type used (steam or diesel) are operated as promoted and on schedule, however we reserve the right to alter, postpone or cancel without prior notice, and whilst we do apologise should changes occur, we can accept no liability for any loss or inconvenience thereby, or otherwise caused.

 

 

 Donations Welcome

HVR is a Volunteer Operated, Registered Tax Deductible Gift Recipient

          For Hotham Valley Bookings Call : Australia 08 6278 1111

            Web site built by N. Blinco. Maintained by Karen Fisher - Webmaster - Pemberton Tramway Co